Q: How secure is the data in the different use cases?
A: The short answer: data is very secure in the cloud. Especially in the business context, where a lot of sensitive data is stored and processed, cloud solutions have an advantage over on-premise use. In recent years, cybercrime has increased enormously. Municipalities, hospitals and many SMEs have been particularly affected and have been blackmailed with stolen data. These areas often lack the resources to keep up with the pace of development of security technology, which is why attackers often have a relatively easy time of it.
Q: So the concern that data in the cloud is insecure is completely unfounded?
A: Of course, there is never 100% guaranteed security. However, when you consider the sums that companies such as Google, Microsoft, AWS (Amazon, Note) or SAP spend to secure their data centers, servers and services, it must be clear that individual companies cannot keep up. Therefore, a cloud solution offers much better protection than the on-premise variant.
Q: I now realize that it is extremely difficult for unauthorized persons to view data in the cloud from the outside. But what about the cloud providers? How is it warranted that they cannot view any data?
A: There are various audits and certificates from external auditing companies that ensure that the data is not misused by the operator. In the case of SAP, you can find out in detail any information at the Trust Center regarding which external audits the company undergoes and which certificates have been acquired. Of course, it is possible for authorized employees to view the customer’s system for support purposes but only based on a ticket. The access and the actions of the support staff are always documented. This way, special care is taken to ensure that everything is done properly
Q: Besides the good security level, what other advantages does the use of cloud solutions offer?
A: Since the cloud services are operated via the Internet, the user can access data or use the software regardless of location. They can be used 24/7 and are also available +99% of the time because there is hardly any maintenance downtime. There are even systems that work with zero downtime and are always 100% operational.